People love dealing with staff who truly love their job! Be excited when you welcome them, passionate when you when you communicate verbally or when using your body language, and show enthusiasm describing the benefits of your facilities and services. This WILL engage them.

You will never be criticised for doing too much for a customer! – Commit to creating a wow factor for your customers/ guests. Whether you make a courtesy call to newly arrived guest to advise of any specials in the restaurant, organise VIP treatment on their birthday, or provide a personal telephone wake up call, you have the power to make their day.

Acknowledge everyone – even if it’s a quick eye contact! – 92% of customers leave service providers as they feel being taken for granted. If you see customers/guest approaching while you are serving another customer always ensure you create eye contact with those who will have to wait while adding “ I will be with you shortly Sir/Madam”. They can see you are busy and just like you to acknowledge their presence.

Present yourself – well groomed with excellent posture. People love dealing with those who come across as professional and confident.

Products come and products got. Going the extra mile in your service delivery is what creates true value in the eyes of your customer, develop satisfaction and loyalty. Be sure to build /update your guest profile and use guest specific information to deliver personalised service.

Yours truly,

The Traineeships Team