You will never be criticised for doing too much for a customer! – Commit to creating a wow factor for your customers/ guests. Whether you make a courtesy call to newly arrived guest to advise of any specials in the restaurant, organise VIP treatment on their birthday, or provide a personal telephone wake up call, you have the power to make their day.

Acknowledge everyone – even if it’s a quick eye contact! – 92% of customers leave service providers as they feel being taken for granted. If you see customers/guest approaching while you are serving another customer always ensure you create eye contact with those who will have to wait while adding “ I will be with you shortly Sir/Madam”. They can see you are busy and just like you to acknowledge their presence.

Present yourself – well groomed with excellent posture. People love dealing with those who come across as professional and confident.

Products come and products got. Going the extra mile in your service delivery is what creates true value in the eyes of your customer, develop satisfaction and loyalty. Be sure to build /update your guest profile and use guest specific information to deliver personalised service.

Yours truly,

The Traineeships Team

Whilst we shake our head, it does make you smile when you consider the unavoidable hiccups customers and guests encounter when dining at a restaurant or even staying at a hotel. Considering my experience within hospitality hasn’t been long, mistakes and embarrassment [to me and the guest!] is bound to happen. My first shock mistake was offcourse, spilling a beer down a guest back. I think I kept my sanity as he was not as upset as I expected. To point out my abilities as an amateur a guest even commented saying ‘Is she new? Yeah you can tell.’ Even further I’ve dropped glasses, walked in on ‘busy’ couples and even offered dessert to guests who had just finished their entrées! My work colleagues and even family and friends have filled me in on many colourful stories during their time at work or out socialising. I’ve heard stories of seeing apprentice chefs run off to hospital during service, attendants embarrassingly walking in on guests in compromising positions and even guests throwing meals on the ground if not serviced efficiently. They’ve had guests steal from the bar, been served alcohol when they’ve been designated driver, experienced very messy wedding parties, had red wine spilled all over their table and even encountered rooms as messy as a tip! And I doubt that’s even the beginning!

Weather your front or back of house or on the receiving side of hospitality there is always chance that our service will run into a bump in the road. I have no doubt that even you reading this blog have smiled and remembered a moment at work or socialising somewhere where things just don’t go to plan.

We’re all human, mistakes happen.

Danielle
X

Passive Job Hunting

Following a particularly tough year in 2009, it is predicted we will see a significant increase in the number of employed people changing jobs as their confidence grows. Many candidates in the market will be ‘passive job seekers’ – those in jobs quietly looking out for a new opportunity.

So where should the elusive passive job seeker spend their web browsing time?

Often they won’t check job boards, but they tend to visit websites that regularly provided interesting stories and research. This increases the likelihood that they may even look into opportunities they may not have considered.

Websites such as Hostec’s provide great content and people, just like you, come to read a story, and jobs are only a click away. The passive job seeker can learn about opportunities and submit applications discreetly. It allows candidates to register and receive confidential job alerts that inform them when a job matches their career goals. You can fly under the radar whilst bettering your career prospects.

Are you an elusive passive job seeker? Are you looking for a role in Hospitality, Tourism & Leisure? Register today.

Sales and Marketing , Rooms Division and Human Resources New Leads have just been released.

Or if your searching for something else, check out other opportunities here.

A rare opportunity exists to join a leading luxury hotel brand in the capacity of Director of Global Sales Asia.

This role is Hong Kong based and the ideal candidate will have a wealth of experience from the key Asian markets and be able to add significant strategic direction to the company. Reporting to the VP sales of the group you will be responsible to manage the sales efforts across all market segments. This is considered a senior position in the sales structure and the individual will will be responsible for multiple teams through Asia.

The ideal candidate will be fluent in Mandarin and have experience in communicating at a senior level and in particular with owners.

An attractive salary is on offer.

To apply or to find out more, please visit us at www.hostec.com

Our client is located in Northern Queensland and is looking for an experienced Housekeeping Supervisor to join their team.

You will oversee the housekeeping team who are responsible for maintaining a high level of cleanliness and presentation.

You duties will be but not limited to:
• Co-ordinate daily cleaning schedules
• Perform daily maintenance checks
• Supervision of all housekeeping staff
• Evaluation of staff performance
• Ensure all service areas are fully stocked
• Staff training

The successful candidate will be highly motivated individual with excellent communication skills and a desire to succeed. A minimum of two years experience in a similar role is a must.

To apply or to find out more, please visit us at www.hostec.com

Very rarely do opportunities of this calibre present themselves. Our client is one of Hong Kong’s most widely acclaimed Michelin starred restaurants and an excellent opportunity exists for an experienced Restaurant Manager to join this iconic restaurant in a city renowned for its quality and variety of cuisine.
This Michelin starred restaurant offers contemporary French cuisine in an elegant room that has been designed by one of the world’s leading interior designers. Forming part of this luxurious five star hotel, this opportunity offers the opportunity for an experienced Restaurant Manager to pursue their career in both one of the worlds’ leading culinary melting pots and one of the world’s most luxurious hotel groups.

The successful candidate will be French, in keeping with the interpretation of the restaurant’s cuisine, and have a proven track record in fine dining, Michelin Star restaurants globally. You will be committed to driving service excellence and providing clientele with an experience which supersedes all expectation. This is a Michelin starred restaurant which has gained global accolades for the quality and discerning service, do not hesitate to contact us to discuss this opportunity in further detail.

Visit www.hostec.com for details

Our client, a global hotel group, has an exciting opportunity for a dynamic Director of Finance to oversee their property in Saigon (Ho Chi Minh - Vietnam).

Reporting to the GM and indirectly to the Regional DOF, this is a hands-on role which will require you to assist in all aspects of the finance operation and drive the hotels operations.

You will be responsible for the effective controlling and reporting of all financial aspects of the opening phase of the hotel, liaising between the Regional Management, Senior Exec Team and the hotel General Manager.

The successful applicant must:

- Have a proven track record of working in a medium to large 5 star hotel (min 300 rooms)
- Fluent English language skills (Vietnamese speakers will be highly regarded)
- Hold relevant Tertiary Qualifications
- Must be a strong Finance manager who wants career progression

The successful candidate will be remuneration with a salary of up to $50,000 USD tax free with a full live in allowance. Ideally suited to single or dual status only.

Visit www.hostec.com for details