Hostec trainer Joanna with trainees at AMF Bowling Centre
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Posts Tagged ‘Traineeship’
Traineeships welcomes Phillip Chavez
Friday, March 5th, 2010
Hostec welcomes Phillip Chavez to the traineeships division. He is the youngest member of the team and will be supporting the group as a junior administrator/office all rounder. It is his first office experience since graduating from high school. Some interesting facts about Phillip are that his parents are Chilean and he speaks Spanish fluently. At Hostec, Phillip is learning the ways of the corporate environment and gaining valuable skills that will help him for his future.
Top 5 Service Tips from Traineeships
Friday, February 26th, 2010People love dealing with staff who truly love their job! Be excited when you welcome them, passionate when you when you communicate verbally or when using your body language, and show enthusiasm describing the benefits of your facilities and services. This WILL engage them.
You will never be criticised for doing too much for a customer! – Commit to creating a wow factor for your customers/ guests. Whether you make a courtesy call to newly arrived guest to advise of any specials in the restaurant, organise VIP treatment on their birthday, or provide a personal telephone wake up call, you have the power to make their day.
Acknowledge everyone – even if it’s a quick eye contact! – 92% of customers leave service providers as they feel being taken for granted. If you see customers/guest approaching while you are serving another customer always ensure you create eye contact with those who will have to wait while adding “ I will be with you shortly Sir/Madam”. They can see you are busy and just like you to acknowledge their presence.
Present yourself – well groomed with excellent posture. People love dealing with those who come across as professional and confident.
Products come and products got. Going the extra mile in your service delivery is what creates true value in the eyes of your customer, develop satisfaction and loyalty. Be sure to build /update your guest profile and use guest specific information to deliver personalised service.
Yours truly,
The Traineeships Team
The Quest is On!
Thursday, November 5th, 2009Don’t forget Trainees are all meeting at Opera Bar at 6pm tomorrow night!
Traineeships will be there and to make it fun look for the girl in the pink wig! We’ll also have a flower on our table in case you can’t find me.
It’s like Open Day but on a Friday night at Opera Bar. Come with your friends, and all your questions. As a Trainee who works in Traineeships, I’d really love to hear what’s on your mind. If you have some improvement ideas or if you want to know more about what we have to offer, please don’t be shy.
Opera Bar at 6pm tomorrow night and I’ll see you all there!
Trainees Quest SmallBar
Tuesday, October 27th, 2009
SmallBar: Rated 6 drinks by our Traineeship Team
Traineeships are embarking on a quest to visit the unusual & quirky and the elite 5 star bar venues in Sydney’s CBD.
We’ll rate them according to atmosphere, service and the good time we have. One (1) drink is not worth a second drink and ten (10) drinks means a fabulous venue.
Last night a few trainees got together at SmallBar.
SmallBar is as it’s name describes, a small bar. The atmosphere is intimate, warm & cosy. If you’re anything like me ladies and carry a big hand bag, I guarantee you will bump into someone and make friends 
Smallbar is located at 48 Erskine Street, Sydney 2000.
It has two level, both with a quaint balcony. We had a blast last night! Defiantly worth a drink.
Our trainees will be meeting once every two weeks and venture onward with our quest!
Where do you suggest?
Next week we’ll be at Blue Horizon. All Trainees are welcome to join us!!
SmallBar: 6 Drinks
Estee, Kelly and Daniel enjoying drinks at SmallBar
Glebe Celebrates 150 years
Tuesday, October 27th, 2009
Last Thursday 22nd October one of our trainees went to Glebe’s Community 150th Birthday. ‘Glebe 150 Locals’.
They celebrated by having an exhibition held at the Grand Tour Gallery, a new outdoor exhibition space that transforms Glebe into an outdoor gallery.
The photos are life size photographs of 150 locals that make up the Glebe Community. Everyone from the book store owner to your neighbour and a few special guests such as Bridie King, famous pianist, Queen of Blues and Boogaloo
Our trainee went to support a large photo hanging of her dear friend Bridie King, playing a Grand Piano made for Queen Victoria many many years ago. Bridie also played a few songs on the night to celebrate.
To visit these wonderful photos, take a stroll down to Glebe Point Road. The exhibition is on from 24th October to 28th November 2009.
Go for a walk down to Glebe, have a coffee and check it all out!
Hostec Traineeships Welcome Vanessa!
Tuesday, September 8th, 2009The Traineeships team at Hostec would like to extend a very warm welcome to their newest addition – Vanessa Rider.
Vanessa has had a very colourful career history working within the Hospitality Industry and has worked in five star hotels both nationally and internationally throughout the last 15 years. Vanessa started in Food and Beverage Operations at the Regent in Sydney, completed a 2 year stint at the Regent in London, returned downunder to work in the Sydney Marriot for 4 years and then relocated to Mirvac Sebel in Melbourne as F&B manager.
Vanessa’s love for the Industry took her to Hong Kong where she worked at the Grand Hyatt as Training Manager/Assistant HR for 4 years. Feeling a little homesick, Vanessa once again returned downunder to work in the Shangri-La as Training Manager and was soon moved to the HR Department.
After the long hours and extensive travel, Vanessa happily took a well earned 12 months off to catch up on some R&R before deciding to return to full-time work. With all of her experience and know-how, Vanessa wanted to ”keep her finger in the Hospitality pie” so to speak and made the move to the Traineeships Department at Hostec.
We are delighted to have Vanessa join us and know that this will be the next great adventure in her career.
Congratulations Reid Green!!
Monday, July 27th, 2009The Hostec Traineeships Team wish to extend our congratulations to Reid Green from the Bavarian Hospitality Group as he has progressed to the finals of the NSW Trainee of the Year.
The selection process includes each of the Department’s 9 State Training Centres assessing entries in the trainee of the year category. Finalists and winners are selected through an interview process at a state level. The state selection process will be held in Sydney in the first week of August and the winner is announced at the NSW Training Awards Presentation Event.
The awards will be held on the 10th September 2009 at the Sydney Convention and Exhibition Center.
Let’s all give a shout out to Reid and wish him the best of luck!!
Traineeship Awards 2009
Tuesday, June 9th, 2009The Annual Touism & Training Awards were held recently in Sydney. Hostec International are proud to announce one of our super star trainee, Prema Roldan, was awarded trainee of the year in acknowledgement for her excelent work for her employer Bavarian Beer Cafe on York Street. Congratulations to Prema, fanastic achievment!
