Fees and Refunds

The purpose of this policy is to outline how Hostec Training administers and manages all fees paid and refunds issued

Related AQTF Standards
Standard 2

Scope
The scope of this policy extends to cover all fees paid to and refunds provided by Hostec Training

Responsible Parties
Director of Training - policy control, issue, compliance and adjustment

Definitions
Fees refer to any monies paid by the students for training and assessment services

Refunds refer to any monies paid back to students who withdraw or cancel their enrolment

Fees
Hostec Training levies fees on all courses offered whether they be accredited or non-accredited. All course fees collected paid prior to the commencement of any training program. The payment of fees will be accepted by cash or cheque only. All students who are paying fees will be issued an official number receipt that they are required to keep and present at the commencement of the course. All course fees paid will be placed onto Hostec Training financial management software system under a section called ‘Fees paid in advance’. Hostec Training levies fees on its recognition of prior learning process. This fee is varied depending upon the qualification application.

Refunds
Hostec Training has in place a fair and equitable refund policy.

Hostec Training will refund of the cost of the course enrolment fee if:

  • The student has overpaid the actual amount of enrolment fee
  • If Hostec Training has cancelled the course
  • If the student have been offered and accepted a place into another course within 3 weeks of starting our course (documentary proof of enrolment will be required)
  • If the student has decided to withdraw before the commencement of the course
  • If the student is unreasonably disadvantaged if not given a refund due to a serious outside event such as Illness or pregnancy

Hostec Training will not refund course enrolment fees if:

  • The student cancels or withdraws within 24hrs of the course commencement.
  • The student withdraws after the commencement date of the course.

In these situations Hostec Training will offer the student an alternative place in another scheduled course.

Hostec Training will provide all refunds within 14 days of a refund request and all refunds will be entered into the refund register.

Please bring, identification, a black pen and note paper with you to class. Pens and notepads are available to purchase for $1.00

Hostec | Short Courses, Package Deals, Course Materials, Fees and Refunds

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